1. Who Is Walkontek.com?
1.1 Revogue , a company incorporated under the
laws of India, having its registered office at First Floor, 84 670, Motilal
Nagar No.03, Nr Dalud Show Room,Goregaon, Mumbai Suburban, Maharashtra, India
400104 ("Company"), operates www.Walkontek.com which inter alia
facilitates the purchase of electronics, toys,Cycles and such other
products sold by the Company under the ‘Walkontek’ brand ("Products")
to the users of the Platforms ("Users")
Our Warehouse Address : First Floor, 84 670,
Motilal Nagar No.03, Nr Dalud Show Room,
Goregaon, Mumbai Suburban,
Maharashtra,India, 400104
All Below Issues Must Be Informed To Us By 24
Hours After Receiving the Product at our support email address [email protected] with appropriate unboxing video and images .
2.CYCLES ( Returns | Refund | Support )
2.1. What If Wrong Color Delivered ?
if you found a wrong color is delivered to you please let us know in 24 hours by email from the date of delivery our executive will contact you and let
you the solution for same .
2.2 . Any Parts Damaged While Transit
For Following Parts
A. Mudguard ( We Will Send A New Mudguard Pair From Our End, IF
Receviver Is Ready To Make It From Off Market We Will Bear a Cost Of RS 300 For
Same )
B. Disc Brake ( We Will Send A New Disc Brake Pair From Our End, IF
Receviver Is Ready To Make It From Off Market We Will Bear a Cost Of RS 200 For
Same )
C. Rim Bend ( We Will Send A New Rim Pair From Our End, IF
Receviver Is Ready To Make It From Off Market We Will Bear a Cost Of RS 500 For
Same )
D. Brake Lever ( We Will Send A New Gear Lever Pair From Our End,
IF Receviver Is Ready To Make It From Off Market We Will Bear a Cost Of RS 300
For Same )
E. Tube Tiered ( We Will Send A New Tube Pair From Our End, IF
Receviver Is Ready To Make It From Off Market We Will Bear a Cost Of RS 300 For
Same )
F. Minor Scartches ( In This Case We Are Helpless To Provide Any Service
From Our Ends )
G. Tyre Size Mismatch ( We Will Send A New Tyre From Our End, IF
Receviver Is Ready To Make It From Off Market We Will Bear a Cost Of RS 800 For
Side And 1600 For Both Side )
H. Gear Problem ( If Found We Request Receiver To Consult With Local
Cycle Repairer Usually Its A Fitting Issue Must Be Solved With Local Cycle
Repairer )
Note :
For All Above Issues Receiver Must Inform Us By
Email [email protected] Within 24 Hours From The Date of
Delivery Also All Parts Supports Refund Will Be Transfer By Gpay Or Netbanking
As Detail Provided By Receiver Within 7 days
2.3. Dont Like The Product
If receiver Dont Like The Product In This Case We Dont Accept The Return
Or Refund We Request You Please Read Carefully Our Return And Refund Policy
Before Buying Any Product From Our Sites
2.4. Assembly
For Assembly We Strongly recommend You to Done With Local Professional Cycle
Assembler . Do Not Try At Home
2.5.100% Damage
If Cycle Is Found 100% Damage Like Body Is Completly Broken We Will Accept
The Returns And Refund From Our End
Note :
Receiver Must Inform Us By Email [email protected] Within 24 Hours
From The Date of Delivery Also Refund Will Be Transfer By Gpay Or Netbanking As
Detail Provided By Receiver Within 7 Days
3.Hoverboard ( Returns | Refund | Support )
3.1. Battery / Adapter Issue
if you found that battery or adapter is not working please let us
know in 24 hours by email from the date
of delivery our executive will contact you and let you the solution for same .
the best solution for battery and
adapter issue is we will
send you a new battery or adapter as soon as possible from our end
Note : After 24 Hours Battery and adapter will be provided on cost which will
be paid by receiver
Warranty : we provide only 30 days warranty for battery
3.2. light issue
if you found that there is a light issue let us know in 24 hours
by email from the date of delivery our executive will contact you and let you
the solution for same .
3.3.Sensor Issue
If You Found That There is a sensor issue please let us know in 24 hours
by email from the date of delivery our executive will contact you and let you
the solution for same . the best solution for sensor is send us the hoverboard
to our office we will repair it and give you back or we will replace the
hoverboard whichever is better .
3.4. Physical Damage
In This Case we dont provide any kind of warranty or support to
receiver as hoverboard is a outdoor activity product we dont have a control
over a physical damage .
3.5. Dont Like The Product / Or Find Quality
If receiver Dont Like The Product In This Case We Dont Accept The
Return Or Refund We Request You Please Read Carefully Our Return And Refund
Policy Before Buying Any Product From Our Sites
3.6. Chasis Issue
in this case please let us know in 24 hours by email from the date
of delivery our executive will contact you and let you the solution for
same
Please note : 6.5 hoverboard weight capacity is upto 50 kg exceed
weight will bend the chasis .
For aLL Above issue Contact Us At [email protected] within
24 hour from the date of delivery Normal resolution time is 7 to 10 days
from the date of complaint .
Note : all our Hoverboards not come under easy returns or refund warranty .
Please Read Carefully our returns and refund policy befor buying a product
.
3.1. Battery / Adapter Issue
if you found that battery or adapter is not working please let us know in 24 hours by email from the date of delivery our executive will contact you and let you the solution for same . the best solution for battery and adapter issue is we will
send you a new battery or adapter as soon as possible from our end
Note : After 24 Hours Battery and adapter will be provided on cost which will be paid by receiver
After delivery if you find any damage inform us with in 24 hrs, will give you return or replacement. We do not have pick up service you have to send us product our registered address from your side
4.Return of or refund for purchased Products shall not be
entertained by Walkontek if:
4.1 The Product has been used for reasons apart from checking fit
and comfort. If Walkontek is satisfied that the Product has been used for
reasons apart from checking fit and comfort, Walkontek shall reserve
the right to reject the return of the Product;
4.2 The price tags, brand tags, box, original
packaging material, and accompanying accessories have been damaged or discarded
by the User;
4.3 The serial number/IMEI number/bar code of the
Product, as applicable, does not match Walkontek records;
4.4 The accessories delivered with the Product
(such as chargers, Remote, user manuals, etc) are not returned along with the
Product, in an undamaged condition;
4.5 There are any dents, scratches, tears or any
other damage to the Products or any part thereof;
4.6 In the case of electronics, if the Products
sought to be returned are not sealed in the poly jiffy bag provided by Walkontek
4.7 The gifts accompanying the purchased Product
have not been returned, or upon being returned, show signs of being used or
defect; or
4.8 Walkontek is satisfied that the Product
has been rendered defective or unusable.
4.9 Walkontek shall not accept return or
refund requests raised for any such Products that may be specified by Walkontek From
time to time.
5.How do I return?
5.1 The product must
be bought from our official website https://www.Walkontek.com/, Kindly
email us at [email protected] with complete details.
5.2 The terms
contained in this Return and Refund Policy shall be accepted without
modification and you agree to be bound by the terms contained herein by
initiating a request for purchase of Product(s) on the Platforms.
5.3 Walkontek.com
reserves the right to alter and enforce this Return and Refund Policy at any
time without having to serve a prior notice on the User
6.How To Communicate For Returns And Refund
6.1
Return and Refund shall only be communicated via registered email
address within 24 hours. [email protected]
6.2
Please send us the product images with
description elaborating the issue
6.3
Please note that the product(s) should be unused, unwashed with all
original tags intact, no water damage and should be sent back in original packaging
along with all parts and freebies with the confirmation email. To ensure that
the quality of the product is maintained, we request you to please make sure
that the product(s) are properly packaged when you are returning it.
6.4
Kindly send the product back to our registered address
7. How soon will I get my refund?
7.1
Once your return request is received. Our Return Team inspects the
returned product thoroughly; we will send you an email to notify you that we
have received your returned item. We will also notify
you of the approval or rejection of your refund or the cost that may incurred
if the product doesn’t fall under manufacturing defect.If Approved We Will Send
refund within 7 working days
7.2
If the product is eligible for refund or replacement, we will
communicate the same via registered email id
8.How Will You Refund If
Product Purchase On Cod ?
8.1
If Product is purchase under COD will ask you for your bank account
details and refund you on the same account withing 7 working days after
receiving the product
8.2 If Product is purchase under Via Payment Gateway we will refund to same account through payment gateway withing 7 working days after receiving the product
